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If you need to file a supplemental claim, FEMA recommends you submit your request in writing to your insurance carrier directly and to copy the adjusting firm (or the adjuster) whom they hired.

Additional mobile offices will be held to continue to helping communities with any other insurance or banking issues related to the storm. If the case in question involves a company not licensed by the Department or a program not regulated by the state such as the NFIP, the Department will still contact the parties involved and act as advocates for New Jersey consumers.ĭepartment staff, accompanied by representatives of the NFIP and the Governor’s Office, has hosted 15 “mobile offices” going to communities and answering consumers’ questions, assisting them with insurance claims and other insurance or banking issues. Violations are referred to the Department’s Enforcement Unit for possible administrative action. If a consumer files a formal complaint, staff from the Office of Consumer Protection will investigate to determine if any state laws or statutes relating to banking and insurance have been violated. Depending on the circumstances, a Department investigator will then contact the policyholder’s insurance company or bank to try and resolve any outstanding issues in order to settle the claim. Staff at the Department’s Consumer Inquiry and Response Center (CIRC) assists consumers by answering any banking and insurance related questions regarding their case.